Contact information

At Easy Chef Stor, we value helpful communication and a straightforward customer experience. Whether you are choosing a dessert tray for a family gathering, looking for a cake display stand for a celebration, or learning how to care for a bamboo sushi rolling mat, we welcome your questions.

Our customer service team is available to assist with product information, order inquiries, shipping questions, returns, refunds, and general website-related matters.

5.1 Official Business Information

Business Name: YW REMODELING LLC
Store Name: Easy Chef Stor
Website: https://www.easychefstor.com/

Business Address:

817 E 145th Avenue
TAMPA, FL 33613
United States

Return Address:

817 E 145th Avenue
TAMPA, FL 33613
United States

Contact Person: Marlo Barnes
Customer Service Email: [email protected]

5.2 Product Information and Assistance

Customers are welcome to contact us before or after purchasing a product.

Our team can assist with general questions concerning:

Dessert Trays

  • Product dimensions and general design.

  • Serving and presentation purposes.

  • Available styles or configurations.

  • General cleaning and care questions.

Cake Display Stands

  • Display structure and components.

  • Assembly-related questions.

  • Product dimensions and serving arrangements.

  • General handling and maintenance guidance.

Bamboo Sushi Rolling Mats

  • Bamboo material and product construction.

  • General rolling and food-preparation use.

  • Cleaning and drying recommendations.

  • Storage and maintenance considerations.

For questions about a particular product, please include its name or product listing information so that we can identify the item you are referring to.

5.3 Order and Payment Support

If you need assistance with an existing order, please include your order number and the email address used during checkout.

We can review inquiries relating to:

  • Order confirmation.

  • Payment and transaction status.

  • Product availability.

  • Order details.

  • Cancellation requests before dispatch.

  • Other purchase-related questions.

For your security, please do not send complete payment card numbers, card security codes, passwords, or other highly sensitive credentials through ordinary email.

5.4 Shipping and Delivery Assistance

If you have questions about the progress of your shipment, a delivery delay, an address correction, or a package that cannot be located, please provide your order number and tracking reference if available.

If your package arrives damaged or contains the wrong product, photographs of the item and packaging may help us review the situation more efficiently.

5.5 Returns, Refunds, and Exchanges

For return and refund requests, please include:

  • Your full name.

  • Order number.

  • Product name.

  • Date of delivery.

  • Reason for contacting us.

  • Photographs when reporting a damaged, defective, or incorrect product.

Please contact us before sending merchandise to the return address so that our team can provide the appropriate instructions.

5.6 Privacy and Website Inquiries

You may also contact us about:

  • Our Privacy Policy.

  • Requests relating to personal information.

  • Website functionality.

  • Published store policies.

  • General business or legal notices.

Please use the subject line “Privacy Request” when contacting us about personal information.

5.7 Customer Service Communication

We aim to review incoming inquiries and respond within a reasonable period. Response times may vary depending on the number of requests received, weekends, public holidays, and the complexity of the issue.

To help us understand your concern, please provide a clear description and any relevant order information.

We appreciate your interest in Easy Chef Stor. Our goal is to make the shopping process clear and convenient, from choosing a product to receiving assistance after delivery.