Refund policy

At Easy Chef Stor, we believe that the details of food presentation and preparation can make everyday moments more enjoyable. A carefully arranged dessert tray, an elegant cake display stand, or a traditional bamboo sushi rolling mat can bring convenience and character to a kitchen or dining table. We want every customer to receive products that match the order placed and arrive in satisfactory condition.

This Return and Refund Policy explains the conditions under which customers may request a return, replacement, exchange, or refund.

1.1 Return Period

Customers may submit a return request within 30 calendar days after the date their order is delivered.

To help us review a return efficiently, the item should generally:

  • Be unused and in its original condition.

  • Include its original packaging, accessories, inserts, and any components supplied with it.

  • Have no food residue, grease, stains, unusual odors, or signs of washing or preparation.

  • Have no cracks, chips, scratches, warping, or other damage caused after delivery by improper handling.

  • Be accompanied by the original order number or another reasonable proof of purchase.

Because our products are designed for food presentation and food preparation, cleanliness and hygiene are important considerations. A dessert tray or cake stand that has been used to serve food, or a bamboo sushi mat that has been used to roll food, may not qualify for an ordinary change-of-mind return. This does not affect a customer's rights concerning defective, damaged, or incorrectly supplied products under applicable law.

1.2 Product-Specific Return Conditions

Dessert Trays

Dessert trays should be returned unused, clean, and complete. If a tray has been used for serving pastries, fruit, confectionery, or other food, it may no longer qualify for a standard return based on personal preference. Please check the product dimensions, shape, material, and serving capacity before use.

Cake Display Stands

Cake display stands should be returned with all original components, including any base, support, detachable plate, fasteners, or decorative parts supplied with the item. The product should not show evidence of assembly-related damage, food contact, frosting, grease, or stains.

If a cake stand arrives with a cracked plate, unstable support, missing component, or other manufacturing or shipping-related issue, please contact us with photographs so that we can review the matter.

Bamboo Sushi Rolling Mats

Bamboo sushi mats should be returned unused, dry, and free from food residue, moisture damage, stains, or unusual odors. Bamboo is a natural material, and slight differences in grain, color, and texture may occur. Such natural variations do not automatically indicate a defect, but significant damage or a product that materially differs from its description may be reviewed as a product issue.

1.3 How to Start a Return

Please email our customer service team before sending an item back.

Email: [email protected]
Subject: Return Request – Easy Chef Stor

Include the following details:

  1. Your full name.

  2. Your order number.

  3. The name of the product you wish to return.

  4. The date the package was delivered.

  5. The reason for your return request.

  6. Photographs, if the item is damaged, defective, incomplete, or different from the item ordered.

After reviewing your request, we will provide the next steps and return instructions if the return is approved. Please do not mail a return to our business address without first receiving instructions from our customer service team.

1.4 Damaged, Defective, or Incorrect Products

We encourage customers to inspect their orders after delivery. If a product arrives damaged, defective, incomplete, or materially different from the description or order confirmation, please contact us as soon as reasonably possible.

For a faster review, please provide:

  • A clear photograph of the entire product.

  • Close-up photographs showing the affected area.

  • Photographs of the packaging and shipping label, if relevant.

  • Your order number and a short description of the problem.

Examples of issues that may require review include:

  • A dessert tray arriving cracked, chipped, or visibly deformed.

  • A cake display stand arriving with a broken support, missing component, or an assembly problem that prevents normal intended use.

  • A bamboo sushi mat arriving with broken, detached, or materially damaged bamboo components.

  • Receiving a different product from the one purchased.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate remedy. We will assess each case fairly and in accordance with applicable consumer-protection requirements.

1.5 Return Shipping Costs

For a voluntary return due to personal preference, ordering the wrong item, or changing your mind, the customer is generally responsible for the return shipping cost.

If the return is caused by our fulfillment error, a verified product defect, or damage that occurred before delivery, we will review the situation and provide reasonable instructions. Where appropriate, we will cover or reimburse reasonable return shipping costs.

Original shipping charges, if any, may not be refundable for a voluntary return unless required by law or expressly approved by us.

1.6 Refund Inspection and Approval

Once a returned item reaches the designated return destination, we will inspect it to confirm its condition and determine whether it meets the applicable return requirements.

If the return is approved, the refund will generally be issued to the original payment method.

Please allow approximately 5–10 business days after refund approval for the funds to appear in your account. The time required for the refund to become visible may depend on the payment provider, card issuer, or financial institution.

If a refund has been approved but does not appear after a reasonable processing period, please email us with your order number.

1.7 Exchanges and Replacements

If you would prefer a different product or need a replacement, contact us before returning the original item.

Exchanges are subject to product availability and the condition of the returned merchandise. If the requested item is unavailable, we may discuss another suitable resolution with you.

For damaged or defective items, we will review whether a replacement or refund is the most appropriate solution.

1.8 Order Cancellation Requests

If you need to cancel an order, contact us as quickly as possible at [email protected].

We will make reasonable efforts to cancel an order that has not entered fulfillment or shipment. Once an order has been packed, processed, or handed to the carrier, cancellation may no longer be possible.

If an order has already been dispatched, please refer to this policy for return options after delivery.

1.9 Refund Exceptions and Consumer Rights

A standard change-of-mind return may be declined when an item has been used, washed, stained, damaged through improper handling, or returned without essential components, subject to applicable law.

Nothing in this policy is intended to waive or restrict any consumer right or remedy that cannot legally be excluded under federal or Florida law. Customers retain any applicable rights concerning defective goods, inaccurate product descriptions, or other legally protected claims.

1.10 Return Address

Returns must be coordinated with customer service before shipment.

Business: YW REMODELING LLC
Return Address:
817 E 145th Avenue
TAMPA, FL 33613
United States

Email: [email protected]
Contact Person: Marlo Barnes